About This Episode

Tony Spring, chairman and CEO of Macy’s, discusses his career path that began at Bloomingdale’s and led to more than 40 years in retail leadership. Tony reflects on the lessons he learned from Burger King, the importance of customer experience, and how Macy’s has worked to rebuild around hospitality, execution, and culture.   The conversation also explores Macy’s partnership with Share Our Strength and No Kid Hungry, including how the company uses consumer roundups, employee volunteerism, and community campaigns to help fight childhood hunger. Listen to hear how business, service, and social purpose can work together to create a better experience for customers, colleagues, and communities.    

Resources and Mentions:

Tony Spring

Tony Spring

Chairman and Chief Executive Officer

Tony Spring assumed the role of chief executive officer of Macy’s, Inc. in February 2024 and was appointed chairman of the board in April 2024. He previously held the role of president of Macy’s, Inc. since March 2023.   Spring served as chairman and chief executive officer of Bloomingdale’s from 2014-2023, where he oversaw all facets of Bloomingdale’s, including merchandising, marketing, operations, stores and online. In 2021, he became executive vice president of Macy’s, Inc. and assumed oversight of Bluemercury. Spring has been instrumental in the company’s transformation as a key member of the Macy’s, Inc. executive leadership team since 2017.   Spring served as president and chief operating officer of Bloomingdale's from 2008-2013, with responsibility for Bloomingdale's stores, marketing, creative services, finance, operations, and restaurants. From 2005-2008, Spring was senior executive vice president, director of stores. From 2004-2008, Spring served as senior executive vice president of marketing, Bloomingdale's Direct and restaurants. In 1998, Spring was promoted to executive vice president for marketing and was named senior executive vice president the following year.   Spring began his Bloomingdale's career in 1987 as an executive merchandise trainee in the White Plains, NY, store and over the next eight years, he assumed positions of increasing responsibility in merchandising before being promoted to senior vice president for home furnishings.   Spring serves on the Executive Committee of the National Retail Federation and as Chair of its Audit and Finance Committee. He also serves on the Hospital for Special Surgery Advisory Board, as well as on the Board of Directors of the Lincoln Center Theater.  Spring holds a bachelor’s degree from Cornell University.

Macy’s

Macy’s is a large retail brand known for having the latest styles in fashion, beauty, home and beyond, and for hosting America’s most beloved holiday events. Today, Macy’s is powered by our industry leading e-commerce platform and national network of stores, offering a high quality assortment of market and private brands created and curated to inspire our customers while providing them value and seamless convenience.